In this always-on world we live in, outages are increasingly less and less tolerated. If you're in IT, chances are you've dealt with customer support in some fashion. Was it a positive experience or a nightmare? Would you have done something differently? This week bring in VMware Technical Support Training Specialist, Francis Daly and an enterprise customer Nick Wilson to share the dos and don’ts of customer support.

Topics discussed:

• How to interact with customer support to expedite your support request
• What tools are available prior to contacting technical support
• A few horror stories
• vSAN troubleshooting tips

Links mentioned in this episode:

• VMware vSAN: Deploy and Manage plus VMware vSAN: Troubleshooting Workshop [V6.6]
• VMware Learning Zone: Videos with 60 day free subscription
• Franics Daly's Blog
• VMware Support Contact Options

The Virtually Speaking Podcast

The Virtually Speaking Podcast is a weekly technical podcast dedicated to discussing VMware topics related to storage and availability. Each week Pete Flecha and John Nicholson bring in various subject matter experts from VMware and within the industry to discuss their respective areas of expertise. If you’re new to the Virtually Speaking Podcast check out all episodes on vSpeakingPodcast.com.